Question: Dear Erin, how come most websites are not clear upfront about shipping methods? It’s frustrating to enter my PO Box blah blah only to have the screen come back with a red notation “We can’t ship to PO boxes.” I try to make it a habit of looking at the shipping information when that’s an option, but even then, a number of companies don’t have the information clearly listed. Is there a secret to figuring it out before all my info gets wiped clean and I have to type again?
Answer: While there’s no secret to avoiding the occasional frustration inherent with having online purchases shipped to Summit County (where the PO box vs. physical address dilemma lives strong), I can tell you what I do whenever purchasing products online.
Before checking out, I always attempt to learn how a particular company ships; do they ship USPS? UPS? Fed Ex? If I can find a “Store Policies” or a “Shipping” page providing that information upfront, checkout is usually quite painless because I know exactly what address to use for my mailing address.
If I’m unable to locate an online store’s shipping policies, I’ve found that entering either my PO box and physical address separated by a slash or my physical address in the “Address 1” field and my PO Box in the “Address 2” field usually works without a hitch.